Generally, product returns are accepted conditionally (see below) and always within 14 days.
Product returns charged by Woochme
Return of products charged by Woochme.gr can be made in all cases in which the order is executed incorrectly, ie in case of delivery of an item other than what was ordered by type or quantity. Products must be returned in the condition received by the customer. In case they are not returned, at the time agreed after consultation with Woochme.gr, then the Online Store is entitled not to accept the return and therefore to refuse the replacement. In all cases the return of the product to be replaced must be done together with all the documents that accompanied the product and its complete packaging. The return of products charged by Woochme.gr will be done through a cooperating courier with Woochme.gr. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of his claim. against the customer.
Returns of products charged by the customer
Return of products charged by the customer can be made in cases where the customer for any reason other than the above, changed his mind and no longer wishes to purchase the product, provided that the withdrawal deadline mentioned below has not expired. The return of the products can be done either by the customer himself in any store maintained by Woochme.gr, or by sending them, the customer being charged with their shipping costs. In both cases mentioned above, the product must be in excellent condition together with all the original documents that accompanied it and its complete packaging. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the customer. Withdrawal The buyer is entitled to withdraw without justification within 14 calendar days from the date of delivery and receipt of the sold products, returning the goods in its original condition, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if first the buyer has paid any amount charged to the company for sending the item to him and the cost of returning the item.
Please note that electrical items (eg lamps, cables, fuses and related items) are NOT guaranteed